Calendar Command Organize. Dry Erase board with options, Menu board and cork Bulletin Board, Message Board, Command Center.

Returns & Exchanges

I gladly accept cancellations

Shipping Information and large Item shipping.

Local Pick up:Any of our items can be picked up locally in Franklin Tennessee. Fright shipping cost do fluctuate can be more.
Our return policy: We will evaluate each case individually. The customer is responsible for any return shipping or box costs. The item must be returned, to us in the original condition, the customer is responsible for any loss in value. Restocking fee may be applied.
After it leaves our shop we are not responsible for any shipping issues, wrong addresses, or damage. Customer will have to file a claim with the shipping company.
We send photo of custom items before shipping you can see what your item looks like.
Buyer is responsible for ALL intercept mail charges.
If you have a problem please contact us.

Care instructions

For our mixed wood bath trays or items purchased with a pattern we recommend using howard-feed-n-wax beeswax polish and conditioner. Do not use on barnwood items! Only smooth Wood items. We recommend wiping the trays down after use. The feet can be unscrewed if you need to adjust them.
The backing is on to protect your tub. If you don’t want the backing please let us know.
Due to allergies we can no longer offer our Teak Bath Trays. We apologize for any inconvenience, but our health is important to us.

Approvals

For Custom orders we send progress and final photos to customers. We do ask for approvals on all custom items we make to make sure you are happy with them. We send mock up of Command Centers with your order details outlined clearly. Buyer is responsible for looking over order details and making sure they are correct. You have 2 weeks to approve your final photo of your item. After 2 weeks, if we have not heard from you, we will ship your item. The customer waves the right/ approval to make any changes once we have shipped. The customer at that point is responsible for any shipping/ change fees/etc. Buyers are also responsible for providing correct shipping address when submitting their order.

Custom and personalized orders

All items, custom orders & engraved items are handmade, we do not offer refund on custom order. We use measurements or text from customer. We need correct measurements to complete your order. For concerns, or questions please let us know before the final stage of your custom order so we can try and make a change. Not all request can by applied.
Stain revision $20.00 per revision. Any changes made allow extra time. All Custom or Bath Tray Sales are Final. For any disputes buyer is to pay for all shipping, return shipping & a Restocking fee of $50. We send approval progress photo before ship. We are not liable will not pay refund or have disputes for Items that buyers think are inaccurately described but don’t meet a buyer's expectations.

Wood, Backing and Accessories on our products-

We use a non adhesive nonslip shelf liner, glued, to the bases of our bath trays and most of our products. We use the lining so the wood does not scratch surfaces. If you would like us to not use the liner please put that in the notes when checking out. If the backing is showing it can be removed with scissors.
The hook style may very slightly per what is available.
Wood color type markings will all vary per piece. Each piece of wood is different. We use reclaimed recycled woods that can have holes, knots, or other natural beauties on each piece.

Will the Bath Tray fit my tub?

Our Bath Trays can be made with most bathtubs. Our general rule of thumb is if you have at least 1" between your tub and the wall, or a claw foot tub it should fit. They fit over most spa bathtubs. You can send us a photo of your tub if you are not sure it will fit before you order. All of our bath trays are handmade to order based on the measurements you provide us of your tubs dimensions.

All measurements are very important when making the trays.
The A. C. & D. Measurement should add up to the B. Measurement. We use all of the measurements you provide to make the trays to custom fit your tub. For the feet we can only do the feet on the inside, no feet on the tray, of like the leg version.

Additional Shipping & International Information

Do to covid we can not ship internationally. If you do not see your country please message us and we can tell you how much it would be to ship.
If you would like information for shipping On of our Bath Trays we need 2 things from you. The length the tray would be, your shipping zip code.
Due to Covid 19 shipping may be delayed for International orders. It is out of our control once we pass it on to the shipping company.

Shipping to Alaska and Hawaii, it is more money for us to ship to. We will send you a custom order, with the shipping cost included.
Once the item leaves our shop you must contact the shipping carrier for any problems, damage, claims or delays. We are not responsible once we have passed it to the shipping carrier.

Intellectual Property

The Pattern Bath Tray's are our original Design. We are the original owner of our Pattern Bath Trays. These designs are copyrighted. We do not authorize anyone trying to copy, or copying our design, graphics names, photos, our items for sale, videos or any Southern Charm Woodworks intellectual property. We do not authorize anyone trying to sell our items on any other site without our knowledge. All rights reserved 2022

Wholesale availability

Some of our items can be bought wholesale. Please message us on the item you would like, quantity, wood tone, zip code, and any additional information and we will give you a quote. See our Ordering Guide for additional information on options we have.
We have some more wholesale information available on our website. www.southerncharmwoodworks.com